Servicing
Servicing
Customer Care & Warranty
At Héron, we believe that great customer service is an essential part of owning a watch. We’re a small independent brand, and every customer matters to us. Whether it's answering questions, providing support, or assisting with service requests, we strive to offer the same level of care after the purchase as we do throughout the design and production process.
Every Heron watch is carefully inspected and regulated before leaving our Montréal office, and each timepiece is covered by a 24-month international warranty from the date of purchase. Should an issue arise, we're here to help and make the process as simple and straightforward as possible.
Your warranty coverage starts on your purchase date and is subject to conditions outlined here.
Servicing in Canada & the United States
To make servicing more convenient, Heron works with trusted service partners in both Canada and the United States.
For our U.S. customers, this means a quicker, hassle-free servicing experience without the delays, paperwork, and additional costs often associated with international shipping and customs. Canadian customers benefit from local support as well, helping reduce turnaround times and ensuring your watch receives professional care close to home.
Whether your watch requires routine maintenance or warranty service, our goal is to provide a smooth and dependable experience from start to finish.
